Shipping & Returns
All orders over $79 will automatically receive free shipping
All orders under $79 will incur a flat rate cost of $7.95
Express shipping is available for a flat rate of $15
Local pickup is available for no extra charge from Melton, Victoria.
UPDATE: DUE TO COVID 19 STAGE 4 RESTRICTIONS LOCAL DELIVERY AND PICK UP IS CURRENTLY UNAVAILABLE
All orders will be dispatched within 2 business days of order.
All shipping within Australia should arrive within 1-5 business days. Remote areas may take up to 7 business days. Due to the current Covid-19 climate, shipping may take slightly longer than usual. We appreciate your patience.
At this stage, Luna Skin Naturals does not accept international orders or ship internationally, but please get in touch with us at firstname.lastname@example.org to chat about placing a special order.
Luna Skin Naturals does ship to PO BOXES.
Refunds and Exchanges
If by any chance you have received the incorrect product or a product that is faulty, please get in touch with us at email@example.com with photos attached as well as your name and order number so we are able to rectify the situation.
We are unable to provide Refunds for change of mind due to health and safety and the nature of the product.
Any other concerns or issues please contact us at firstname.lastname@example.org with your name and order number so that we are able to process your request promptly.